10minuteHR

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Be a Better Influencer by Listening More: 9 Tips

“I can’t get my team on board with the new company-wide change initiative. I keep telling them how it makes sense for us, but I just can’t convince them.. The resistance is huge.”

“My boss seems to rubbish all my suggestions. No matter how hard I try to explain my ideas, in the end they always get rejected.”

“At the yearly budgeting meeting, I get the impression that my department’s interest always comes last.”

If any of these issues sound familiar, the chances are that your influencing skills need some improvement.

Does it mean that you should use better arguments? Should you try to present your points more strongly in order convince others? The answer is, probably not.

Influencing by listening

In my experience, in 90% of cases like these it is not a lack of effective arguments that prevents managers from influencing others successfully, but – somewhat counterintuitively – it is a lack of listening skills. Read More

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Organisation Development through Storytelling

“Information not passed through the heart is dangerous.” (Anita Roddick)

data_science_storytellingStories can help you communicate a message that truly inspires and motivates people in your company. Read on to find out how it works.

A story that changed something about me

A few years ago I read a short story that changed my attitude towards forming new habits. Read More

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Mindfulness is worth it. All you have to do is practise.

A guest article written by Dr. Ádám Márky

mind-full-or-mindful-ccWhy is it that in today’s society, a society reliant on and shaped by modern technology, more and more people are showing an interest in a several-thousand-year-old tradition for which you need no gadgets at all?

Mindfulness – or more specifically ‘conscious presence’ and the greatest way to practise it, meditation – has been proven to be an effective as both a preventative measure and remedy to a wide range of illnesses; it also nowadays constitutes an organic part of the organizational culture of many of the largest global enterprises. Western science has presumably reached the level where it can prove what people in the East have known through experience for thousands of years: A daily 10-minute attention practice actually brings measurable and observable positive changes to our bodies. Read More

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From manager to leader: 4 key steps you need to make

lack-of-empowerment“What does your job consist of exactly? What are your responsibilities as a leader?”

These are questions I have asked many managers at different levels – team leaders, heads of department, directors – at leadership training sessions over the last ten years.

Listening to their answers I find that there is still a huge focus on “budgeting”, “assigning tasks”, “organising”, “controlling”, and “evaluating” – in other words on the management of tasks. Usually the more senior a supervisor is, the more confidently he manages his tasks.

But when it comes to topics such as motivation, inspiration or empowerment this confidence usually evaporates. “I am the only one who comes with ideas. How can I make the others more proactive?” “How can I make them care more?” “How can I motivate them?” managers complain. Read More

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The Power of Informal Networks behind the Orgchart – Part 2

Social network analysis – the management tool that helps you harness the power of social networks

Moreno_Sociogram_7th_GradeIn my previous post I wrote about the significance of managers understanding your own organisation’s informal network in order to make the right decisions.

But how can we draw the accurate map of the company’s social network?

Social network analysis is the method of collecting, visualising and analysing data about informal connections between employees of an organisation.

Managers can conduct a social network analysis by following these five steps. Read More

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The Power of Informal Networks behind the Orgchart – Part 1

informal networksEverybody who has ever worked in an organisation knows that behind the formal orgchart and the official roles and responsibilities there is an informal network of personal connections.

Who chats with whom during coffee break? Who does someone shares their personal concerns with? Who do people turn to with their professional dilemmas?

These are questions you can’t answer by looking at the orgchart. And yet these informal social links strongly influence how a company operates, how information flows, and how quickly and flexibly an organisation reacts to any changes in the business environment.

Do managers really understand what is going on in the informal network? Read More

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5 Useful Tips before you Launch your New Mentoring Programme

mentoringImagine an organisation…

…where best-practice sharing is part of everyday life.

…where senior professionals freely and openly share their knowledge with junior colleagues.

…where young talents are highly motivated because their skills develop quickly thanks to the guidance of their more experienced colleagues.

Okay, this might the idealistic picture of an organisation with a highly successful mentoring programme, but would it not be great for it to be the case in your own company? Read More

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Seven Inspiring Quotes on Customer Service

customer focusGreat customer service starts with the right attitude. And from time to time somebody says something that perfectly encapsulates the mindset needed to deliver “excellent customer service”.

During the preparation for a large corporate bank’s “client-focus” training I collected some great quotes that, for me, hit the nail right on the head when it comes to finding the right attitude. These quotes inspired me a great deal. I hope they will have the same effect on you.

  1. “Customers don’t expect you to be perfect. They do expect you to fix things when they do wrong.” – Donald Porter
  1. “Do what you do so well that they will want to see it again and bring their friends.” – Walt Disney

Read More

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4 simple ideas to bring family and work closer together

worklife balanceWork-life balance.

It’s is a strange expression, isn’t it? It sounds as if your work and your life were two completely separate arenas. The moment you start working, you also stop living your life.

I know, I know… of course what we really mean by this expression is the balance between somebody’s work and private life, where balance traditionally means that you should be able to have enough time for your non-work-related things (such as your family, friends, hobbies, etc.).

Sure enough, more and more companies have embraced the notions of flexible working hours, job sharing and other “unorthodox” practices, so that their employees have enough time for their private life.

This approach, however, still fails to acknowledge the fact that all of us have got ONE LIFE that can’t be artificially split into two distinct areas: work and life. Read More

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Why you shouldn’t ever start an organisational development process without conducting a proper diagnosis

 

Brain surgery or aspirin? Treating a patient without a diagnosis

Medical scenario 1:

Diagnosis first, treatment second

Diagnosis first, treatment second

You have been suffering from severe headaches for the last two months. You are worried, so you go to see a doctor and tell him your symptoms.

The doctor listens carefully to your woes and then announces: “What you need is brain surgery.”

What do you think of this suggested course of treatment?

Apart from being rightfully shocked, you would probably be a bit sceptical. How can a doctor possibly know what the cure is without conducting a diagnosis first? How does he know what is causing the problem? What is the justification for this drastic action? Read More

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When you should use hands-on management and when you should let go

Leadership - by novishari

Hands-on or hands-off? – by novishari

Every leader has their own unique leadership style

Some managers are very good at communicating clear expectations, specifying roles and responsibilities, and creating clarity in general.  Others’ strengths lie in the ability to motivate and energise their team by giving lots of feedback and encouragement.

Some leaders prefer a hands-on management approach. They are excellent at monitoring how tasks are being carried out and thus they can help out whenever a difficulty arises, giving their team the advice they need.  Others tend to let their staff solve problems on their own and try to get involved only when it is absolutely necessary, thus giving their team the freedom they need.

Which of these leadership styles is the best? Read More

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The vicious circle of micromanagement

Micromanagement - by novishari

Micromanagement – by novishari

The manager buries his head in his hands. He complains: “I am exhausted. I have been working my backside off all year. My team has been hopeless recently. Whenever they write an internal report or a proposal for a client I have to spend another half a day working on it to get it done properly. My boss says that I should delegate more. But I haven’t got time to babysit my subordinates, to keep explaining why something is wrong and how to change it. By the time I’ve explained it all, I might as well have done it myself.”

Have you ever had a similar experience as a manager? Has it ever occurred to you that your team’s perceived incompetence might have something to do with your management style?

“Hands-on” managers who are deeply involved in the operative execution of tasks often complain about their team’s incompetence. They feel that their subordinates’ lack of skills and knowledge makes it necessary for them to get deeply involved in all operations.

On the other hand, when we talk to these very same subordinates they tell us that they feel micromanaged. They say they are capable of taking on more responsibilities. They complain that they are suffocating from the high level of control and a lack of freedom to make their own decisions.

Three reasons why a micromanager’s team gets more and more incompetent

If you are a manager who keeps a very tight reign by maintaining a high level of control, three things are likely to happen in your team: Read More

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Working with those damned foreigners… How to improve your own cultural intelligence and that of your colleagues

Collection-national-flagsDo you work or have you ever worked in an international environment? Do you do business with people of different nationalities from yours? If you do, you might have suffered the embarrassment of cracking a joke and none of the “foreigners” even feigning a smile. Or a time when you have offended someone, in spite of your best intentions, only because you were unaware of the unwritten rules of another culture. In theory, we all know that cultural differences exist. But if we are not aware of the exact nature of those differences, we can drop ourselves in some awkward and sometimes humiliating situations. Read More

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How NOT to start a change process if you are new manager

hulk__the_angry_manThe New Manager’s Big Change Initiative is failing

Go-ahead manager Bob Newcomer begins his position in the well-established company, Slo-Gro products. He is full of ambition and eager to prove himself as the new head of the team.

After a few weeks, Bob can already clearly see that the processes, methods and traditions in the company are totally dysfunctional and in desperate need of change.

Therefore, after less than two months in office, Bob announces his Big Change Initiative. He introduces several radical transformations. He changes the organisational structure; he starts re-engineering processes; he demands new attitudes and new behaviours from his subordinates

Not surprisingly, Bob Newcomer faces huge resistance. Things are just not happening the way he planned. His orders are not being carried out. People don’t follow his new procedures.

He replaces several of his managers, but improvement is still not forthcoming.

He doesn’t understand what is wrong. Read More

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Your colleagues silently disagree with you. How can you make them speak up? (Part 2)

speak up_mouse with microphoneTips and tricks for leaders to reduce conformity in their team.

The old saying goes: “When in Rome, do as the Romans do.” True enough: on one level, conformity – people’s natural tendency to do as the others do – is a great thing. It helps us to be in harmony with our environment. It helps us to form cooperative groups by harmonising our behaviour with others.

On the other hand – as we saw in last week’s article – a high level of conformity can be a great burden in a workplace. It can cause team membersto stay quiet at meetings even when they disagree which can result in catastrophic decisions.

Conformity can also be the killer of innovation. People’s desire to stick to the mainstream opinion instead of challenging it will prevent innovative ideas from surfacing and being implemented.

Therefore leadership techniques that reduce conformity and make people speak up are worthy of any manager’s attention. Read More

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Your colleagues silently disagree with you. But why don’t they speak up? (Part 1)

Faras_Saint_Anne_silenceQuiet disagreeement at a team meeting

At the Monday morning meeting there is a loud, energetic discussion about the new plan. However, Sally, one of your most talented colleagues, is quietly sitting there. She has quite a few doubts about the feasibility of the plan itself. She doesn’t really believe in the whole thing. But she doesn’t say anything. “It’s just not worth speaking up,” Sally might say to herself.

Tom, in the other corner of the room, has very similar thoughts. Yet he doesn’t really feel like contradicting the others. Taking the role of the annoying person who slows down a discussion that seems to be going so smoothly – well, it is not very appealing to him. So Tom just sits there quietly, waiting for the meeting to finish.

Sally and Tom stayed quiet at the meeting. But it doesn’t mean they agreed. Far from it. Read More

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4 stress-reducing techniques that take only five minutes

Relaxing at work - by novishari

Relaxing at work – by novishari

Are you stressed at work? Quite probably – even if sometimes you are not aware of it. And it is equally likely that you have heard or been told that you should change your lifestyle in order to relieve this stress. Maybe you should work less. Sleep more. Do more exercise. Or drink less coffee, eat better, and so on.

 

It seems like a big project. Perhaps this is why you haven’t started yet.

While I strongly believe that long-term fundamental changes to our lifestyles is the ultimate answer to the problem of stress, I also believe that any small step that can reduce stress levels is very useful. In fact, such simple techniques can be the first steps towards some more fundamental lifestyle changes.

In this post we will look at four quick and simple 5-minute techniques that you can try TODAY; four simple methods to give you some relief here and now. Doing them several times a day can help you keep your stress levels down. Read More

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7 elements that bring your organisation’s core values to life

Forcefeeding values - by novishari

Forcefeeding values – by novishari

One of my clients asked me the other day: “I know why having a vision is important. I get that. But what is the point of a value statement?”

I could see where he is coming from. There are so many companies whose value statements are only a list of mundane expressions such as “customer focus”, “excellence”, “cooperation” etc., which are posted on the walls of the corridors and on the company website.

Regarding these “value statements”, I fully agree with my client – there is absolutely no point to them. Read More

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CC, BCC, Reply to All – the deadly trio, Part 2.

How to spare each other from the overuse of these three simple e-mail functions

 

boss sending e-mails

In last week’s article I discussed typical ways in which the “CC”, “BCC” and the “Reply to all” functions get misused at workplaces. This week I will focus on possible solutions to those problems.

 

How can we change our e-mailing habits?

Have we got a problem with our e-mailing habits? Let’s change them. Let’s agree on some simple rules and then stick to them.

This approach often works. It helps people understand each other’s preferences. It helps to harmonise people’s communication habits. In this article I will give you some examples of such rules that can simplify e-mailing and reduce e-mail burden.

But there is a deeper layer to the CC-BCC issue that we shouldn’t ignore. Without fully understanding the root cause that makes people overuse or misuse the CC function, we will only be able to scratch the surface using our new guiding rules for e-mail use. The real problem won’t be solved.

It will just be another incident of bear-shaving: a superficial treatment of a much deeper problem.

 

Useful guiding rules to make e-mailing more efficient: Read More

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CC, BCC, Reply to All – the deadly trio, Part 1.

How to drive each other crazy using three simple e-mail functions

 

e-mail overload

Show me your e-mail habits, I will see your corporate culture

The way employees in an organisation use their e-mail can tell us a lot about the organisation’s culture. Is e-mail the main form of communication, or do people prefer calling each other or talking in person? How quickly do people reply to an e-mail they receive? Does the answer arrive promptly or does it take a week to get a reply? Are e-mails typically short and informal, or long, elaborate and very polite?

There are many aspects of e-mailing that would be worth looking at; however, in this article we focus on only one aspect: colleagues’ use of three related functions: CC, BCC and Reply all. Read More