Let’s face it, you can’t get away with flogging the same old product or service over and over again.
One of your competitors has just come up with a new solution; more and more of your clients ask whether you have any “new innovative products”: These are some of the signs you can’t ignore anymore.
The company will soon start losing market share unless you place a lot more emphasis on innovation.
Until now, you have always been the main source of creative ideas in your team. But this is not sustainable anymore. You must build a team that is capable of coming up with new, exciting products.
But how can you build such a team? Here are 7 essential elements: Read More
Great customer service starts with the right attitude. And from time to time somebody says something that perfectly encapsulates the mindset needed to deliver “excellent customer service”.
During the preparation for a large corporate bank’s “client-focus” training I collected some great quotes that, for me, hit the nail right on the head when it comes to finding the right attitude. These quotes inspired me a great deal. I hope they will have the same effect on you.
- “Customers don’t expect you to be perfect. They do expect you to fix things when they do wrong.” – Donald Porter
- “Do what you do so well that they will want to see it again and bring their friends.” – Walt Disney
“We need some sort of sales development”
“Our sales team is not doing well. The markets have shrunk and we haven’t reached our targets in the last 6 months. We need to find new ways. We need new skills. We need some sort of sales development,” complains the Head of Sales
“No problem,” says HR. “We could organise some sales training.”
Sounds easy, doesn’t it? But it’s not so easy in real life.