Pickled onions are difficult to make. You are mixing two very different ingredients – vinegar and sugar. Sweet and sour. It is difficult to get the ratio right.
It is the same with assertive communication: it is difficult to tell how much to emphasize your own needs and interests and how much to consider the other’s needs and interests to make the balance right.
No wonder people often get it wrong and go from one extreme to another. This funny video illustrates exactly that.
agile assertiveness bear shaving career management change management communication conformity customer decision-making development diagnosis e-mail employee engagement empowerment HR team influence informal network innovation leadership loneliness listening management team manager matrix micromanagement motivation new manager organisational culture organisational development presentation promotion recruitment regional manager resistance ROI roles and responsibilities root cause sales stress succession planning superficial solution susana telephone trust video vision