This is not a quote from one particular person. Rather it is something almost everybody has said, or could have said at some point during an organisational change process, irrespective of what kind of change we are talking about. Whether it is a change of organisational structure, the introduction of the new SAP or a big cultural change project, the phenomenon of “nobody knows what they are doing” is always there at some point.
This chaos causes employees to despair and managers to panic. So, you might ask, how can we plan and implement a smooth and chaos-free change process? The answer is: we can’t.